Contact
Contact Us
For order, wholesale, and documentation questions, contact Aletheix support.
Email: sales@aletheix.net
Order support: Include your order number.
FAQs
Are Aletheix products intended for human use?
No. Products are sold for laboratory research, analytical, and in-vitro study purposes only and are not for human or animal use.
Do you provide dosing or administration instructions?
No. Aletheix does not provide dosing, reconstitution, administration, treatment, or medical guidance.
Are statements on this site evaluated by the FDA?
No. Statements on this site have not been evaluated by the U.S. Food and Drug Administration.
Can I use product names in payment notes?
Please use only your order number as the payment reference. Orders with restricted product terminology in payment notes may be delayed or canceled.
How do manual payments work?
Place the order at checkout first, then complete payment using the listed manual payment method and your order number.
How do I apply for wholesale access?
Use the Apply for Wholesale page and submit your organization details for review.
Do wholesale accounts get immediate approval?
No. Wholesale access is reviewed before account permissions or wholesale resources are enabled.
Where can I find product documentation?
Documentation and certificates can be posted in product pages or the wholesale downloads area as available.
Do you accept returns?
Returns are limited by product condition, compliance requirements, and the refund policy.
How do I contact support?
Use the contact details or form on this page. Include your order number for order-related questions.